TERMS & CONDITIONS: DOGS SERVICES

We require all male dogs over one year to be castrated before their stay with us (unless pre-arranged in advance, depending on circumstances such as the number and type of dogs booked in for that period).

We can not accept females in heat while there are other dogs on the premises. It is the owner’s responsibility to notify us if their dog might be in heat during the stay and take precautionary measures (e.g. provide nappies, find an emergency accommodation where their dog would be taken for the remaining duration of stay once in heat).

We can not accommodate unspayed males and females together at any time, even if they are from the same household.

All unspayed male dogs will be required to wear male wraps for the whole duration of their stay to prevent marking inside the house. The wraps will be provided by PetStop London and are included in the fee. Puppies under one year of age that are not castrated would have to wear male wraps as soon as marking behaviour is detected.

We can not take females in heat to the park or on walks with other dogs. They will have access to the garden only.

We require all dogs to be vaccinated up to date before their stay with us (proof of vaccination will be requested upon booking).

All dogs have to be worm and flee treated before their stay with us (no earlier than 48 hours before their booking start date). Their treatment has to be valid for the whole duration of their stay. If a flea or worming treatment is due to expire during boarding, it is the owner’s responsibility to provide extra treatments that can be administered by PetStop London.

All dogs have to be microchipped before their stay with us (a microchip number will be requested upon booking).

A mandatory ‘familiarisation/trial’ for a pet is required before the commencement of any new Client booking. The Service Provider will contact the Client on acceptance of a booking to arrange an initial ‘Meet & Greet’ time and date (at no additional cost).

Any new Home Boarding or Home Day Care new Client booking will also come with a full overnight or day trial at a cost to the Client of the standard rate. A trial day/night can be booked Monday-Friday only and is subject to the number of available spaces on each day.

We reserve a right to refuse to check-in an animal that is aggressive/sick (if it hasn’t been discussed beforehand) / terminally ill (if it hasn’t been discussed beforehand) or showing itself as unsuitable for boarding or daycare.

It is the owner’s responsibility to notify PetStop London of any allergies/ intolerances/ health concerns of their pet before their booking.

Should the Client’s dog be deemed to be unsuitable by PetStop London at any time during their stay, we reserve the right to cancel the booking indefinitely, with immediate effect.

PetStop London may act as guardian of the pet in the Client’s absence and may perform or take any action which they deem necessary in order to protect and keep the Client’s pet in good health. In the event of an emergency, we have the authority to make important healthcare-related decisions on behalf of the Client in the instance that the Client cannot be contacted and the matter is a pet welfare issue.

Emergency contact details must be provided on the Client’s booking form should a situation with your pet arise and the Client is unavailable.

The emergency contact will be asked to take over care for the pet(s) in the event of an emergency, e.g. a dog coming into the season, or if the Client’s dog displays behaviour which means they can no longer be cared for. These behaviours can be but are not limited to, aggression, continuous separation anxiety, anti-social behaviour, continuous indoor toileting or destructive behaviour. Refunds will not be given under these circumstances. Please seek permission for your emergency contact to be nominated.

A Client is required to sign a Veterinary Release Form, so that in the event that your pet needs urgent medical treatment, your Service Provider can seek medical services at the nearest veterinary practice and that the Client agrees to reimburse for all services rendered by a veterinarian as stated and approved by you in the Veterinary Release Form.

It is the owner’s responsibility to notify PetStop London of any allergies/ intolerances/ health concerns of their pet before their booking.

The Client gives consent for their dog(s) to be boarded or attend daycare with other dogs from the same or different households. The client consents to their dog playing and interacting with other dogs inside the PetStop London premises.

The Client gives consent for their dog(s) to share the outside space that forms part of PetStop London premises (the garden) with other dogs from different households.

The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming, and de-fleeing.

If fleas, ticks or lice are noticed on the Client’s pet, the Client will receive immediate communication to seek advice from their vet. PetStop London will not administer medication without the Client’s consent. If the Client cannot be contacted the dog will be monitored and isolated if appropriate.

If your dog(s) is under 1 year of age, you consent that where possible your pet(s) will be given the opportunity to have:

a. supervised interaction with the world around them including people and other dogs to assist with their socialisation and emotional growth;

b. time to explore the environment and be kept entertained with various enrichment activities; and

c. all training is force-free and positively rewarding.

Please note that we are not providing dog training or behaviourist service, but we will endeavour to build on your pet’s positive interactions and engagements.

All puppies will be walked for an appropriate time for their age and development, as a rough guide, that is 5 minutes for every month of age (up to 12 months), twice a day.

Exercise and enrichment activities take place for all pets in the care of the Service Provider and in signing this contract you will also be asked to sign and consent to a series of specific activities for your pet unless we are specifically requested otherwise due to medical reasons.

A change in a pet’s routine and circumstances can cause varying degrees of distress and unpredictable or abnormal behaviour, particularly if their owner is on holiday, pets have no concept or ability to understand that their owner’s absence is temporary, and they will be coming back. Your Service Provider understands this and will offer comfort and reassurance whilst trying, as far as is practically possible to maintain your pet’s normal daily routines.

In the event of extreme situations that may have an adverse effect on the Client’s pet e.g., fireworks, heat, thunderstorms, or snow, the Service Provider shall in their sole discretion take whatever action they consider necessary, including not carrying out scheduled exercise until it is, in their opinion, safe for the welfare of your pet.