How do you decide which dogs can join a group?

We take into consideration your dog’s age, size, personality, energy levels and individual needs when introducing dogs and putting groups together. New dogs complete the relevant trial for their service, giving us a chance to get to know them and make sure they’re comfortable with their new friends, helping us create safe and calm group…

Do you clean dogs after muddy walks?

Yes. Daycare and Boarding dogs are cleaned up after muddy walks where needed, including paws, legs and bellies, so your dog comes home sofa-ready. For Group Walks, please leave a towel available so we can towel your dog down before coming inside. If you have an accessible garden hose and would like us to use…

Do I need to be home for pick-up or drop-off?

Not necessarily. If you’ve arranged access with us in advance, we can collect or return your dog while you’re out. Any keys or access information are handled securely.

Do you take dogs out in bad weather?

A bit of British weather doesn’t stop us! Walks continue in most conditions, but we may shorten, adapt or reschedule outdoor activities when weather conditions could affect the dogs’ safety or welfare. Alternative indoor enrichment and activities are provided where appropriate.

Can I visit the premises before booking?

Yes. Visits and meet & greets can be arranged by appointment. Our Daycare is based in Colindale, while Boarding takes place at our Cricklewood home.

Do you offer pick-up and drop-off?

Yes. Daycare collection and drop-off is available according to your booking or membership. Boarding pick-up and drop-off can also be arranged, subject to availability, and is priced according to distance from our Cricklewood base. Group Walks include pick-up and drop-off as part of the £20 walk price.

What happens if my dog becomes unwell or is injured?

If your dog becomes unwell or is injured, we’ll assess the situation, contact you or your emergency contact and arrange veterinary care where needed. In an emergency, your dog’s welfare comes first and we’ll seek veterinary attention as quickly as possible.

Does my dog need a trial before starting?

Do you provide updates?

Yes! We send photo and video updates so you can keep up with your dog’s adventures while your dog is with us. The frequency can vary depending on the service and length of stay.

Can you give medication or follow my dog’s diet or routine?

Yes. We can administer medication and accommodate a range of individual care requirements. Let us know what your dog needs when enquiring so we can make sure everything can be accommodated before the booking.