Small Pets Archives - Petstop London Ltd

Do you offer pick-up and drop-off?

Yes. Pick-up and drop-off can be arranged subject to availability and is priced according to distance from our Cricklewood base.

Will I receive updates while I’m away?

Yes! We’ll send you photo and video updates during your pet’s stay so you can see what your little family member has been getting up to while you’re away.

Can you give medication or follow my pet’s usual routine?

Yes. We’re happy to administer medication and follow specific feeding, care and daily routines where possible. Please tell us about any requirements when booking so we can make sure we can accommodate everything your pet needs.

Do you provide food?

We provide fresh vegetables and fruit where appropriate, forage and Timothy Hay for rabbits and guinea pigs. Please bring your pet’s usual dry or species-specific food so we can keep their diet familiar and consistent throughout the stay. For pets with particular dietary requirements, just let us know what’s needed when booking.

Do you spend time with the pets in your care?

Of course! Small pets need more than food and a clean enclosure. We spend time with our guests throughout the day, with interaction, handling, free-roaming time and enrichment adapted to the species and individual pet. We also respect pets who prefer a little more personal space and allow interaction to happen at their own pace.

How do you keep small pets separate from dogs?

Our small pets stay in a dedicated area that is securely separated from the dogs in our care. Dogs do not have access to the small-pet area, so our smaller guests can relax, explore and go about their day safely.

Will my pet interact with other animals?

Pets from different households are not mixed together or allowed to free roam together. Your pet will have their own accommodation and dedicated free-roaming time, helping us keep interactions safe and controlled. For bonded pets from the same household who normally live together, we can of course keep them together during the stay.

What happens if my pet becomes unwell or there is an emergency?

If your pet becomes unwell or we notice anything unusual during the stay, we’ll contact you or your emergency contact and arrange veterinary care where needed. In an emergency, your pet’s welfare comes first and we’ll seek veterinary attention as quickly as possible.

Do you offer discounts?

Yes. Stays of 2 weeks or longer receive 10% off our standard nightly rates. The long-stay discount does not apply during our peak periods in August, December and Easter.

Do you let pets free roam?

Yes. Most pets can enjoy dedicated free-roaming time in a safe, suitable space, depending on the species and individual pet. Free-roaming time varies depending on our guests and how busy we are, but we always aim to give pets plenty of opportunity to explore, stretch their legs and enjoy time outside their usual enclosure.